With more than 200,000 people globally, the Client is one of the world’s largest providers of Business Consulting, Information Technology and Outsourcing Services. The company, which clocked revenues of US$11bn during the year ended March 31st, 2018, has its operations spread across 4 major Businesses – Consulting Services, Business Services, Technology Services and BPM. It operates in more than 20 industry verticals.
The Client had won multi-year SAP Transformation deals in Germany across Industry verticals - Manufacturing, Automotive and Retail. For this engagement, the Client needed German-speaking technology consultants with SAP HANA, SAP MM, SAP PP & SAP R3 FICO skills within fixed time-lines.
However, the Client quickly realized that neither the agencies nor its internal recruitment teams were measuring up vis-a-vis its requirements. Facing these challenges, the Client wanted a service provider who would not only ensure the continuity of its local operations but which also had demonstrable experience in servicing mission-critical requests.
The win, a shot in the arm for Avance Consulting, was also consistent with the aim of expansion of its operations in Germany. While Avance Consulting was already committed to support the Client in their sourcing efforts across roles, this contract paved the way for consolidating its presence in the local market.
Native/German-speaking recruiters were appointed who were responsible for the smooth delivery of services. The recruiters worked both Onsite (Client premises) as well as at Avance’s local offices in Germany. To support its onshore team, Avance Consulting pressed in to service, its Research Team in India. While the offshore team in India was responsible for research and sourcing quality resumes, the onshore team was responsible for candidate evaluation and assessment.
Having a delivery model with both onshore and offshore components provided Avance Consulting with an edge - the presence of the onshore team facilitated tapping in to local candidate networks, job events and also provided access to industry events, which made its job easier.
The still-ongoing contract, spread over a period of time, envisages that Avance Consulting works exclusively with the Client till all the positions are closed. This involves providing a full spectrum of recruitment services - from sourcing candidates to screening to assessing role and culture fitment, to scheduling client interviews and managing client expectations.
It involved a great deal of interaction with the Client, both at the Practice as well as the Delivery levels.
Avance had direct access to the business leaders as well as the hiring team. A mechanism of continuous feedback was put in place.